You can register your SIM card in:

in the Mój T-Mobile app

via video verification 

T-Mobile stores

Poczta Polska outlets (also at the postman's)

kiosks of the RUCH S.A. network

Inmedio press lounges, Relay, 1 minute, Kolporter, Świat Prasy, Trafika

at Circle K, BP, Shell, Lotos service stations

in Auchan, Żabka stores

in the Teletorium network

other marked points of our partners

To register a SIM card, in addition to a document confirming your identity, you will need a phone number and a SIM card number.

You can check the SIM card number free of charge by entering the code *100# on your phone and confirming with the call key from the phone number you want to register.

More details can be found here.

There are several ways to activate Starter. Select one of the following options:

• Take advantage of data transmission
• Make your first call
• Send SMS
• Send MMS

Top up your account with a digital top-up voucher – enter *111*top-up code# on your phone and confirm with the green handset on your phone. 

eSIM replaces the classic plastic SIM card. 

Now you can easily exchange it at T-Mobile. 

Come to the T-Mobile store or write to us via chat in the My T-Mobile application. 

You can find out more at: https://www.t-mobile.pl/c/oferta-specjalna/wymiana-esim

The card offer at T-Mobile is based on the fact that you use the services after topping up your account – first you top up the number with the selected amount, and then you use the available funds for calls, SMS and the Internet. 

You do not sign any paper contract, and the use of the number is fully flexible, because you decide when and how much to top up and which packages to turn on.

To start using the offer, all you have to do is buy a starter, which you can find in T-Mobile stores, kiosks, stores, at the post office or online. 

In a traditional starter, there is a physical SIM card ready for activation, while when ordering online, you can also choose an eSIM that will be sent to your e-mail address.

 After purchase, you need to register a number by providing your name, surname and PESEL number – this can be done at the place of purchase, at one of the T-Mobile registration points or conveniently online via video verification. A starter ordered online comes to you registered. 

Once you sign up, the number becomes active and you can make calls, send messages, and use the internet right away. 

You also have the option to include selected packages from the offer on the card at any time, so that the services are tailored to your needs.

You can top up your account in several ways:

• Via Mój T-Mobile
• Online on www.doladowania.t-mobile.pl
• From a number to a subscription in the My T-Mobile app - "Top up from a subscription"
• from a bank account
• In T-Mobile stores
• With a coupon/printout from a terminal in a store, kiosk, post office, etc.
• Scratch - Off Cards
• Via ATM 
• More info here

In the GO! you will receive additional GB after each account top-up from PLN 5.

To extend their validity, all you have to do is top up your account before the expiry of the last bonus, e.g. after topping up your account for PLN 30, you will receive as much as 15 GB for 30 extra days.

GB are stacking!

Use the Account Validity Year service. 

Extend the validity of your account to 365 days for outgoing calls for only PLN 30 without the need to top up your account. 

You can activate the service in the Mój T-Mobile application or with the code: *508*1#

For your convenience, we recommend the Mój T-Mobile application, where you can check your account balance and its validity, top up your account, activate additional services and check their status.

Don't forget about extra ordinary offer in Magenta Moments!

Isn't it worth using the Mój T-Mobile app? Combine business with pleasure!

You can also manage services in:

• the new Mój T-Mobile service https://nowymoj.t-mobile.pl/
• Express Code Menu *100#
• Automated Customer Service Desk *9602

You can turn on the "Year of the Internet" service in the Mój T-Mobile application.

Activation of the service is free.

You can activate the service when you use GO! XL, GO! L, GO! M+UA or GO! M

If you have a GO! XL and you turn on the "Year of the Internet" offer, you will receive the first 833.25 GB package immediately after activation, subsequent packages of 833.25 GB when you renew the offer.

In total, you can gain 9999 GB (12 x 833.25 GB) in a year!

If you have a GO! L and you turn on the "Year of the Internet" offer, you will receive the first 600 GB package immediately after activation, the next packages of 600 GB when you renew the offer.

In total, you can gain 7200 GB (12 x 600 GB) in a year!

If you have a GO! M+UA or GO! M and you turn on the "Year of the Internet" offer, you will receive the first 200 GB package immediately after activation, subsequent packages of 200 GB when you renew the offer.

In total, you can gain 2400 GB (12 x 200 GB) in a year!

To receive a 200 GB package for 30 days and PLN 5 extra on your account, all you have to do is agree to let us inform you about the latest offers and promotions.

To do this, please consent to marketing communications.

You can do this by entering the express code *555*1# and confirm with the green handset.

You already have a 200 GB bonus for 30 days, and PLN 5 will be credited to your account after any top-up.

It's worth staying up to date!

You don't need to activate anything! 

The package will be enabled automatically when you activate one of the offers: GO! L GO! M or GO! M+UA and is valid for 30 days from the moment of activation.

You have 6 months after disabling or porting your number to apply for a refund of funds accumulated in your T-Mobile prepaid account

You can request a refund within 6 months of disabling your number or transferring it to another carrier. The refund is made to the bank account you have indicated – all you have to do is write to us in the chat in the Mój T-Mobile application.

If your number is no longer active, use the appropriate application available online (LINK).

You will receive the amount remaining on your account from top-ups, minus a PLN 20 processing fee. The refund does not include bonus funds.

If you have a problem with the top-up on the website www.doladowania.t-mobile.pl Take a look here: https://pomoc.autopay.pl/doladowania/telefonu -  There you will get the necessary help

If you have any problems with registering your card using video verification, please contact Autopay S.A. - more information can be found at: https://pomoc.autopay.pl/kontakt

This YouTube Premium free trial promotion is only available to existing and new T-Mobile prepaid customers.

The code can only be used by a new, adult User who has not previously used any YouTube memberships and you can only use the offer once.

You can turn on YouTube Premium free of charge when:

• you have or will enable the GO offer! XL for PLN 50 (3 months free of charge) or GO! L for 45 PLN (2 months free of charge)
• you are a participant in the Magenta Moments program
• you have a Google Account and are at least 18 years old
• You're not currently a YouTube Premium or YouTube Music Premium member, haven't previously subscribed to YouTube Premium or YouTube Music Premium, or participated in previous YouTube Premium or YouTube Music Premium trials.

To use "YouTube Premium for the first 3 or 2 months free of charge", all you need to do is have or turn on the GO offer! L for 45 PLN every 30 days or the GO! XL for PLN 50 every 30 days in the Mój T-Mobile application. 

In the next step in Magenta Moments, you will be able to claim a YouTube Premium voucher for the first 3 or 2 months free of charge. 

The voucher will appear within max. 72 hours 

How to take advantage of the offer: 

1. In the Mój T-Mobile app, go to the Moments tab (click Heart), click on the YouTube banner, unlock the offer and copy the code 

2. Click "I want to redeem now" - we'll automatically take you to the YouTube Premium page 

3. Sign up or sign in to YouTube. To sign in to YouTube, you must have a Google Account 

4. Enter the voucher code 

5. Use YouTube Premium free of charge for the first 3 or 2 months 6. Remember to keep the GO! XL for 50 PLN or GO! L for 45 PLN every 30 days You can download up to one voucher containing a code that entitles you to YouTube Premium for 3 months free of charge. You can only redeem the code once within 3 months of unlocking it. Additional rules: 

• You can only redeem the code as a new, adult User who has not previously used any YouTube subscriptions. 

• After the 3-month trial for $0 ends, you'll automatically be charged $29.99/mies.za YouTube Premium membership. You can cancel it at any time, including during the trial period. 

• To use a voucher code, you need to add a payment method to your Google Account. • Full conditions: https://www.youtube.com/t/premium_restrictions.

Yes, using YouTube Premium involves data usage within your listing's data limit.

After the 3-month trial for  PLN 0 ends, you'll automatically be charged PLN 29.99/mo for your YouTube Premium membership.

You can cancel at any time, including during the trial period, from your YouTube account.

For details on how to cancel your YouTube Premium membership, see here

On the YouTube mobile app or on the website:

• Select "Help & Feedback" On the youtube.com page:
• Go to the "Paid Subscriptions" section of the youtube.com page
• Click on your profile picture
• Select "Help" • Click "Need more help?"

All devices with YouTube and YouTube Music available.

Condition: Login must be done from the current member account on which the subscription was activated.

• Device types:
• mobile devices,
• TVs with access to channels,
• Music streaming devices
• Browsers

YouTube Premium allows you to watch and listen to content without ads, download content for offline playback, and play in the background (with the screen off or while using other apps).

Your subscription also includes access to YouTube Music Premium.

Key benefits of YouTube Premium:

• No ads: You get a seamless experience of watching and listening to all content on YouTube and YouTube Music, without any interruptive ads.
• Download and Offline: You can download videos and music to your mobile device or computer to watch and listen to them without internet access, anywhere.
• Background playback: Allows you to play videos or music when you're using other apps or when your device's screen is off.
• YouTube Music Premium subscription: You get access to YouTube Music, a platform with over 100 million songs that you can listen to without interruption and download to your device.
• Cross-device access: YouTube Premium benefits are available on TVs, smart TVs, and game consoles, as well as any other device where you sign in to your account.

The free YouTube Premium subscription can only be used as part of the T-Mobile prepaid offer.

If you're having trouble with the YouTube app, follow the link: Troubleshoot YouTube Premium membership issues - YouTube Help

Contact the hotline at: 602 960 200 – we will help!

First, check the Moments tab in the Mó T-Mobile app, and then 'unlocked offers'.

The code should appear there within max. 72 hours from the activation of the GO! XL or GO! L

If the code doesn't appear in the "Unlocked Offers" tab, look for it in the "Entertainment" section by typing "YouTube" into the search engine.

If you still do not see the code, contact our hotline at: 602 960 200 or write in the chat in the Mój T-Mobile application.

To buy T-Mobile Starter online:

• Select the SIM card number and type
  You can choose a new number or transfer the number. Select your SIM or eSIM.
• Log in to the online store
  If you don't have an account, all you need to do is provide an email address.
• Confirm your identity
  You can do it conveniently through a bank (mojeID) or using another T-Mobile number.
• Enter delivery and payment details
  Fill in your delivery address, fill in your card details and make a bank card payment for your first top-up.
• Accept required consents

Done!

The SIM card will be delivered by courier or arrived by parcel locker.

You will receive the eSIM by email.

The number will start working once activated.

You can choose delivery:

• by courier,
• to a parcel locker,
• or eSIM to email if you choose an electronic card.

Yes, you can transfer your number from another carrier to T-Mobile on a card. You can do it online now.
• If you have a subscription contract, you can start the transfer process as early as 3 months before it ends.
• you are using a prepaid offer or subscription, you can transfer your number at any time by selecting the porting date when applying.

When you buy a starter on our website, you have more convenience.

• You get a ready-made, already registered starter.
• The eSIM is sent immediately, without plastic and without waiting for the courier.

Starter with GO! XL costs:

PLN 20 for the first 30 days, you save PLN 30.

Later, it is enough to top up PLN 50 every 30 days.

You can take advantage of bonuses:

• YouTube Premium free of charge for 3 months,
• 9999 GB for a year (12 × 833.25 GB) with an offer for PLN 50 every 30 days).
• Rewards available in Magenta Moments.