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Information for visitors

Before coming to Poland 

  • Contact your Customer Service and be sure that your International Roaming service is active.
  • Be sure that your mobile phone works at the GSM frequency of 900/1800 available in Poland.
  • Check in the service manual of your mobile phone or at Customer Service how T-Mobile mobile network should be set up during your stay in Poland

Important numbers

Important numbers
Emergency number:
Fire Brigade:
Ambulance Service:
Emergency number in English, German and Russian
Directory inquiry service
0800200300, 608599999

*42913 for T-Mobile mobile network
(602 913 000 for other Polish mobile networks)

By dialing 0 800 200 300 or 0 608 599 999 foreigners will be assisted in any sudden and unusual cases.
1. Toll-free number 0 800 200 300 serves landline calls.
2. Number 0 608 599 999 is charged according to operator rates and serves mobile calls.
Consultants will provide information in english, german and russian every day between 10am and 10pm since 29th June to 30th September.

T-Mobile's Customer Service

T-Mobile's Customer Service is at your disposal 24 hours every day. Our professional, skilled and well-prepared staff will do their best to answer all your questions concerning roaming use in T-Mobile mobile network.


Telephone numbers to Customer Service

From Poland:

  • for customers using roaming in T-Mobile mobile phone network - 602900
  • for customers using roaming in other networks or calling from a fixed line telephone - (22) 413 69 96

From abroad:

+48 22 413 69 96



Embassies and consulates

In order to check the telephone and address data of the diplomatic or consular agency of your country in Poland, enter the page of the Polish Ministry of Foreign Affairs here.